Product Conditions Described

New

NEW
New Product (Authorized/Non-Authorized Line)
 
Factory New product is product that is new and was sourced through our trusted network of suppliers.
  • Includes direct authorized product from OEM.
  • Also includes product that is not authorized directly from OEM, for example sourced from a distributor or other trusted suppliers.
  • Never powered on or used in a production environment
  • Includes all hardware and accessories that come with factory new version of product
  • Has original packaging & instructions if applicable
  • May or may not have original manufacturers' seal on box
  • Does not necesarilly include original manufacturer warranty. If original manufacturer warranty doesn't apply, Radwell's standard 2-year warranty supersedes.
  • Excludes unused Allen Bradley Product - see conditions "Surplus Original Packaging" and "Surplus Alternate Packaging"

Radwell Certified PreOwned

SOP
Never Used Original Packaging (Surplus)
 
Surplus Original Packaging product is product that has never been used and sourced through a surplus supplier
  • Never used in a production environment, but may have been powered on for testing.
  • No visible signs of handling, use or damage
  • Has original packaging if applicable
  • May or may not have original manufacturers' seal on box
  • Comes with Radwell standard 2-year warranty. Original manufacturer warranty may not apply.
  • Includes all hardware and accessories that come with factory new version of product
  • May or may not include instructions that come with factory new version of product
  • Product may be older date codes or series than that available direct from the factory or authorized dealers;
  • The products may vary as to country of origin and the language used on the packaging
  • Product packaging may show shelf wear
SAP
Never Used Radwell Packaging (Surplus)
 
Surplus Alternate Packaging product is product that has never been used and sourced through a surplus supplier
  • Never used in a production environment, but may have been powered on for testing.
  • Product may have light superficial signs of handling, but no signs of use or damage
  • May or may not have original packaging. If original packaging is unavailable product will generally be packaged in aftermarket or Radwell branded packaging
  • May be missing hardware, accessories, or instructions that come with factory new version of product
  • Comes with Radwell standard 2-year warranty. Original manufacturer warranty may not apply.
  • Product may be older date codes or series than that available direct from the factory or authorized dealers
  • The products may vary as to country of origin and the language used on the packaging
  • Product may have any writing on the box that didn't come from OEM
REM
Refurbished (Used, Repaired & Tested)
 
Refurbished product is product that has been previously used, or is unused but has cosmetic defects that would prevent it from being classified as Surplus Alternate Packaging or Surplus Original Packaging.
  • May have been used in a production environment
  • May or may not include original packaging, or original packaging may have shelf wear (in which case product may be repackaged in aftermarket or Radwell branded packaging)
  • Comes with Radwell standard 2-year warranty. Original manufacturer warranty may not apply.
  • May be missing hardware, accessories, or instructions that come with factory new version of product

Condition Codes for Rockwell Allen Bradley

SOP
Original Packaging (Surplus Original Packaging)
 
Surplus Original Packaging product is product that has never been used and sourced through a surplus supplier
  • Never used in a production environment, but may have been powered on for testing.
  • No visible signs of handling, use or damage
  • Has original packaging if applicable
  • May or may not have original manufacturers' seal on box
  • Comes with Radwell standard 2-year warranty. Original manufacturer warranty may not apply.
  • Includes all hardware and accessories that come with factory new version of product
  • May or may not include instructions that come with factory new version of product
  • Product may be older date codes or series than that available direct from the factory or authorized dealers;
  • The products may vary as to country of origin and the language used on the packaging
  • Product packaging may show shelf wear
SAP
Radwell Packaging (Surplus Alternate Packaging)
 
Surplus Alternate Packaging product is product that has never been used and sourced through a surplus supplier
  • Never used in a production environment, but may have been powered on for testing.
  • Product may have light superficial signs of handling, but no signs of use or damage
  • May or may not have original packaging. If original packaging is unavailable product will generally be packaged in aftermarket or Radwell branded packaging
  • May be missing hardware, accessories, or instructions that come with factory new version of product
  • Comes with Radwell standard 2-year warranty. Original manufacturer warranty may not apply.
  • Product may be older date codes or series than that available direct from the factory or authorized dealers
  • The products may vary as to country of origin and the language used on the packaging
  • Product may have any writing on the box that didn't come from OEM
REM
Refurbished (Used, Repaired & Tested)
 
Refurbished product is product that has been previously used, or is unused but has cosmetic defects that would prevent it from being classified as Surplus Alternate Packaging or Surplus Original Packaging.
  • May have been used in a production environment
  • May or may not include original packaging, or original packaging may have shelf wear (in which case product may be repackaged in aftermarket or Radwell branded packaging)
  • Comes with Radwell standard 2-year warranty. Original manufacturer warranty may not apply.
  • May be missing hardware, accessories, or instructions that come with factory new version of product
Note

Regarding Rockwell Allen Bradley Products

Rockwell Disclaimer: The product is used surplus. Radwell is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because Radwell is not an authorized distributor of this product, the Original Manufacturer’s warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Radwell makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Radwell also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. Radwell also makes no representations as to your right to install any such firmware on the product. Radwell will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

1. Supply Chain Surcharge Fee:

 

1.1. Due to huge demands in the global supply chain network, shortages in raw materials (from cardboard and metal to electronics and componentry) have led to a demand that far exceeds supply and as a result we are seeing a global increase in all costs from our suppliers. Therefore we have instituted a SUPPLY CHAIN FEE of CAN$15.00 per order. This has been a difficult decision, but we make it to ensure we can continue to be your number one supplier of choice.

2. Surplus Standard Lead Time:

 

2.1 We ship thousands of units every day and all of them go through the same strict Quality Assurance system. To complete Quality Control and Testing, we require 2-5 business days for SOP, 2-5 business days for SAP, and 2-10 business days for REM.

2.2 If the order is not a true Emergency then Radwell.ca will make every attempt to ship within 48 hours of your order confirmation at no surcharge. Emergency same day Quality Control/Testing lead time is available only with Rush Fee applied.

2.3 If you request us to ship the item(s) by UPS Next Day or Second Day Air (etc.) without choosing to pay the Rush Fee, the lead time will be 2-10 business days before we ship. If you need us to ship within 24 hours of your order please contact your sales representative or email [email protected] or call 855-752-9393 and request Emergency Rush Service.

3. Lead Time on NEW:

 

3.1 Order shipment will be confirmed before the end of the next business day.

4. Emergency RUSH Service:

 

4.1 Same Day Quality Control, Repair and Testing lead time is Available. We can ship same day on emergency orders received prior to 3 p.m. EST (CA). Rush Fee is 20% of order volume (CAN$250.00 minimum)(limited to product/repair availability).

4.2 Rush Surplus Orders Received after 3 P.M. EST (CA) Ship the next business day with Rush Fee applied. If you would like to upgrade an order to Emergency same-day Rush status please contact your sales representative or [email protected] or call 855.752.9393

5. Please Read - RUSH Order Statement:

 

5.1 Radwell.ca would like to accommodate your order needs in the best way possible. In order to protect true machine down high priority shipping requests we must include a surcharge for same day Quality Control/Testing lead time. If we do not then we can not effectively guarantee a customer in a true crisis situation a priority shipment.

5.2 Every item leaving Radwell.ca must be reviewed and tested by Quality Control and be packaged and inspected before leaving the building. We charge a 20% surcharge to prevent the system from accepting non-critical orders as express orders.

5.3 We experience 20-30 true same day emergencies everyday. We ship thousands of units everyday and all of them go through the same Quality Assurance system. In order to move a unit to the front of the line and directly to a Quality Control Team Member there must be a surcharge.

5.4 If the unit is not required as a true emergency then Radwell.ca will make every attempt to ship within 48 hours of your order confirmation at no surcharge.

6. Payment for goods and payment of applicable taxes:

 

6.1 Customer represents that any supplied credit card or similar information is true and correct and customer has all proper rights in same, that all charges will be honored by customer's credit card company and that it will pay all credit card fees as charged.

6.2 Customer shall also pay all applicable sales tax. Customer shall indemnify, defend and hold Radwell and its personnel harmless against any claims against some or all of them in relation hereto.

7. International Orders

 

7.1 Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country.

7.2 These charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they may be.

7.3 Customs policies vary widely from country to country. Please contact your local customs office for information. When customs clearance payment and/or procedures are required it can cause delays beyond our delivery estimates.

7.4 Credit Card verification may take up to 72 hours. Wire Transfers: Allow 3 - 5 business days for receipt of funds.

7.5 Radwell International’s Emergency Testing Service will expedite the orders, sales, processing, testing, quality assurance, and packaging processes but will not expedite the Credit Card Verification or Wire Transfer processes, or expedite a carrier’s shipping schedule, as these are separate processes/businesses from those of Radwell International, LLC

7.6 Should any part of this transaction contravene CA or U.S. Export laws, this transaction shall be immediately void and unenforceable.

8. Minimum Order Charge

 

8.1 In order to maintain a high quality process there is a CAN$50.00 minimum order required.